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Guidance on building better digital services in government
SBA |
wendy.wagner-smith@sba.gov
A professional trainer for nearly 20 years, Wendy Wagner-Smith is a career communications professional and expert in plain language and usable design. Currently a senior writer-editor for the Small Business Administration, Wendy has taught plain language to employees in more than 55 agencies and offices of the federal government, as well as state and local governments across the country. From 2012 to 2018, Wendy was the training coordinator for the federal Plain Language Action and Information Network (PLAIN), managing a corps of volunteer instructors and coordinating all of the plain language training requests from across the government.
The Plain Language Action and Information Network (PLAIN) is the official federal working group designated to help agencies with plain language, including training. PLAIN offers free 3.5-hour classes in the principles of plain language and plain language for Web writing.
Digital.gov
An official website of the U.S. General Services Administration
